Sign up or login using form at top of the page to download this file.It is they who must find the solutions to technological and environmental challenges, the pressures to be socially responsible, the increasing globalization of markets and the difficultto-define areas of knowledge management. Promoting the creativity which will allow organizations to respond to so many changes is becoming the prime task of operations managers. Operations management is also challenging. There has rarely been a time when operations management was more topi- cal or more at the heart of business and cultural shifts. It is at the centre of so many of the changes affecting the business world – changes in customer preference, changes in supply networks brought about by internet-based technologies, changes in what we want to do at work, how we want to work, where we want to work, and so on. This makes at least part of their activities ‘operations’. All managers, whether they are called Operations or Marketing or Human Resources or Finance, or whatever, manage processes and serve customers (internal or external). But more than this, operations management is everywhere, it is not confined to the operations function. Save up to 80 versus print by going digital with VitalSource. This is because they have realized that effective operations management gives the potential to improve both efficiency and customer service simultaneously. Operations Management 9th Edition is written by Nigel Slack Alistair Brandon-Jones and published by Pearson (Intl). Thankfully, most companies have now come to understand the importance of operations. And all organizations produce some mixture of services and products, whether that organization is large or small, manufacturing or service, for profit or not for profit, public or private.
It is concerned with creating the services and products upon which we all depend.
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